Am I allowed to cancel my reservation?

You can cancel your booking through your customer account. This can only be done 48 hours before your booking begins, unless you have cancellation insurance — in which case you can cancel whenever needed. If any issues occur, contact our customer service team at [email protected]. We advise you to read the general terms and conditions regarding cancellation and reimbursement prior to making a cancellation.

Modify and view your booking directly
Back to overview All questions in Cancellations

Payment methods

Visa icon MasterCard icon PayPal icon Mistercash icon Sofort icon

Quality marks