Parking

Question 1

My car got damaged while I was away? What can I do?

Accepted Answer

If you notice any damage done to your vehicle while you are away please contact us. Your complaint will be sent directly to the parking provider.

Question 2

I am a wheelchair user, can I use your services?

Accepted Answer

For disabled individuals, we suggest that valet parking is the best parking option. When using valet parking you drive your car directly to the airport and no transfer is necessary. Park and Walk services may also be convenient as the parking spaces are located close to the airport terminals. For shuttle bus services we suggest checking with the parking provider directly to see if they are able to cater to individuals in wheelchairs.

Question 3

Is their covered parking available?

Accepted Answer

Depending on the parking provider there is covered/uncovered parking available. Whether the parking provider offers covered parking will be clearly displayed on their profile. If parking offers both types of parking you will be able to choose you're preferred type when making a booking.

Question 4

What parking options are there?

Accepted Answer

Here at ParkCare, we offer four different types of parking. We offer Shuttle Parking, Valet Parking, Park & Walk and Park, Sleep & Fly Services. You can read more about each of these parking options here.

Question 5

What should I do if I am running late and can not arrive to the car park on time?

Accepted Answer

If you are running late and are unable to reach the car park on time it is important to contact your parking provider. You should then let them know what time you think you will arrive at. You can find the number of the parking provider in your confirmation email and also in the contact details section of your ParkCare account.

Question 6

My flight is delayed what should I do?

Accepted Answer

If your flight gets delayed by a significant amount of time and you are unable to pick your car up at the agreed time you should contact your parking provider. The phone number of the parking provider will be available in your confirmation email or in your ParkCare profile. From there you can arrange an alternative pick up time. If you can not contact your parking provider do not worry, staff members at the parking providers usually track the status of flights and will usually be aware of any significant flight delays.

Question 7

How long does it take to get to the airport after I park my car?

Accepted Answer

How long it takes to get to the airport after you park your car depends on which parking service you use. For example with Valet Parking you can drive directly to the airport and the handover of your car should take as little as five minutes. If you are parking using a Park & Walk service, it will also take a relatively short period of time to get to the airport after parking your car. If you are using a shuttle service you should allow more time as you are required to park your car yourself and then catch a shuttle bus to the airport. We recommend that you leave on average half an hour for this. However, it can be a good idea to check the travel time between the parking provider and the airport before you leave home.

Question 8

What does  the "Strictly Monitored Car Parks Only" policy mean?

Accepted Answer

Before we list a parking provider on our website we check it thoroughly to ensure that it meets our high standards in regard to security, reliability, and quality. We also review the location and prices of that parking provider to ensure that we are only offering you the highest quality of parking provider. We also regularly review our parking providers to ensure they maintain their high level of quality. In addition to this, we also have a customer review section for each parking provider, where customers can write reviews outlining their experiences with the parking profiler. All of these measures ensure that here at ParkCare we only offer our customers parking providers that are guaranteed to be of the highest quality.

Question 9

How can I file a complaint about a parking provider?

Accepted Answer

Step 1: File a complaint

- To submit a complaint you can fill out the following form
* Make sure that the form contains all of the relevant details as otherwise, we will not be able to deal with the complaint. Including all of the relevant details will also allow us to deal with your complaint quicker.


Step Two: We receive your form and handle the complaint 
- As soon as we receive your complaint form we will immediately start working on it. We will keep you up to date on the progress of your complaint.
- We will firstly contact the parking provider and register the complaint with them. From then they have three days to find out the origin of the claim and respond to us
- During the complaint process we may contact you again to gain more details about the complaint and to hear your side of the story.
- We will then offer you a solution based on the information we received regarding the complaint
- After we have contacted you and agreed upon a solution, we will close the complaint and mark it as "full handled" within our system.

Question 10

I wish to change my reservation, is this possible?

Accepted Answer

It is possible to change certain elements of your reservation. If you want to change the license plate of the car you will be arriving in or the number of people traveling (which is relevant for shuttle bus purposes) you can do so by filling out a change form or contact us