Payment

Question 1

Do I have to pay in advance?

Accepted Answer

Yes, when booking a parking space with ParkCare you are obligated to pay in advance. We do this so that the parking provider can reserve a parking spot for you. By paying in advance you are guaranteed an available parking spot.

Question 2

What payment options are available?

Accepted Answer

At Parkcare you have the option of paying with many different secure payment options. You can choose to pay using Visa, MasterCard or PayPal.

Question 3

Is my payment secure on ParkCare?

Accepted Answer

Here at ParkCare we care about our customers' security. Our website uses a secure SSL connection to ensure all the payments are safe and secure. Therefore, you can be guaranteed that your payments are safe.

Question 4

Are the prices shown on the website correct?

Accepted Answer

Yes, the prices that you see on our website are always up to date. Our prices are updated regularly to ensure that you are getting the best deal. Therefore you can be assured that every time you search for parking you are getting the most up to date prices.

Question 5

Can I request an invoice including VAT?

Accepted Answer

As ParkCare is an intermediary, it is not possible for us to provide invoices including VAT. If you require an invoice with VAT, we recommend that you contact the parking provider directly. You will find the contact details of the provider in your booking confirmation.

Question 6

Is the total price of the booking all I have to pay, or are there possible additional costs?

Accepted Answer

ParkCare offers a platform for parking providers to offer their parking services. The price that is displayed during billing is made up of the price charged by the parking provider for their service, including a commission share for the platform and also tax. This price is the final price for the booked service, for which there are no further costs at checkout. However, the car park provider itself may have surcharges for certain exceptional circumstances, such as; arriving late at night, oversized cars, additional people, or oversized luggage being transported in the shuttle bus. These additional costs usually relate to circumstances that mean extra work for the car park. Those additional costs are charged exclusively by the car park, without any commission to our platform. For this reason, these additional costs are paid to the car park provider itself and typically have to be paid on-site. Another possibility for additional costs is airport tax put in place by the airport you are travelling from. These additional costs are based on airport regulations and cannot be influenced by either our platform or the parking provider, and must be paid for any parking offer at the airport. To find out whether your parking provider or the airport charges additional costs, please look under 'Additional Information' on the car park profile page. There you will find a list of all possible additional costs and their conditions.