Reservations

Question 1

How does the online reservation system work?

Accepted Answer

Our online reservation is simple and easy to use. Simply enter your travel details (airport and travel details). You will then see a full list of all the available parking providers. Here you will be able to compare the providers and find the one that best suits your needs. Once you find a suitable parking provider you can easily book on our website. Once your booking is complete you will receive a confirmation email. Once you receive this email the booking process is complete and you have your parking spot reserved!

Question 2

Will my price change if I change my arrival or depature time?

Accepted Answer

The price of your parking may change if you change your departure or arrival time. Some providers charge per full day whilst others charge per half day. We recommend you check with the parking provider that you have booked in order to check their pricing policy.

Question 3

Which dates do I fill in if I want to compare parking providers?

Accepted Answer

When you enter your travel details into our comparsion tool, you should enter the dates on which you wish to park your car. The exception to this is if you are choosing the  Park, Sleep & Fly parking option.  As prices for some parking spaces vary we encourage you to make a good estimate of your expected arrival time to the car park.  We recommend that you leave sufficient time to park your car and travel to the airport from the parking location. Some parking providers make you pay for an entire day even if you park your car late in the evening or at night.

Question 4

How can I ensure that my booking is correct?

Accepted Answer

Once you have completed the reservation and payment process, you will receive a confirmation of your booking via email from us within 24 hours. This email will contain all the relevant information regarding your booking, such as your parking dates and information on the parking provider. If you have not received this email, please make sure to check your spam folder. If you are still unable to locate this email, you can contact us by email or WhatsApp and we will rectify the problem. Have any further questions about your parking reservation, please feel free to contact us. Do you have questions regarding your parking on the day of your travels? We suggest reaching out to your parking provider directly.

Question 5

Can I make a parking reservation without knowing my flight details?

Accepted Answer

It is possible to book a parking spot without knowing your full flight details, however, you must know the dates that you intend to fly on. Knowing the dates is important for the parking provider as they need to ensure that have enough parking spots and enough staff available. Once you know the exact time of your flights please forward this information to us via email, chat, or phone and we will, in turn, pass this information on to your parking provider. The parking provider knowing the exact details of your flights ensures that on the day of your travels your parking experience is as stress free as possible.

Question 6

How I check if there are any parking spots available?

Accepted Answer

It is quick and easy to check for parking availability on ParkCare. You simply enter your travel details into our comparsion tool and you will be presented with a list of all the available parking spots. Only parking providers with parking spots available on your exact travel dates will be shown to you. This means that you can be assured that when you search for a parking spot you will only see ones that are available to book.

Question 7

What is the best time to book parking at the airport?

Accepted Answer

In order to get the widest selection and best prices on airport parking, we advise booking as early as possible. The cheapest parking spots located close to the airport usually sell out the quickest! If you want to get the best selection and lowest prices we recommend that you book your parking spot 6 weeks in advance.  If you are planning on traveling during peak season we recommend booking even earlier as the demand for parking spots is very high during this time and the cheapest parking spots are often booked weeks in advance

Question 8

How many vehicles can I book parking spots for?

Accepted Answer

When you are making your booking you can indicate the number of cars that you wish to make reservations for. If you wish to change this number after making your booking please contact us via email, phone, or chat. We will then contact the parking provider to see if they are able to accommodate this change.

Question 9

Can I change or cancel my booking?

Accepted Answer

If you wish to make changes to your booking, please send an email to us at contact@parkcare.com.au and we will take care of all of the necessary changes. In this email be sure to include all your details and indicate the changes that you wish to make to your booking. You can also change your booking details via our contact form available on our website. If you wish to cancel your booking you can do this by logging into your ParkCare Account. Simply log in to your account and submit a cancellation request. It is recommended that before canceling your booking that you read the full terms and conditions of the parking provider so you are aware of their reimbursement policy.

Question 10

What should I if I have not received confirmation of my booking?

Accepted Answer

After making your booking you should receive a confirmation email from us within 24 hours. This email contains important information about your booking. If you can not locate this email please check your spam folder. If you are still unable to locate this email please contact us and we will arrange for this confirmation email to be sent to your account. You can also submit a request for this email via your ParkCare personal account.

Question 11

I am arriving to the car park with a different car. Is this allowed?

Accepted Answer

It is permitted to arrive at the parking provider with a different car than you specified in the booking process. However, you should make sure that the parking provider is aware of the change. You should make the parking provider aware of this change in advance as they may need to update the license plate number on their system. If you know about this change more than one day in advance please send us an email at contact@parkcare.com.au and we will update your booking. In this email please include your booking details and the license number of the vehicle you will be arriving in. If you only know about this change of vehicle one day in advance please contact your parking provider directly and they will update your booking.

Question 12

ParkCare promises the "Lowest Price Guaranteed".  How does this work?

Accepted Answer

Here at ParkCare, we have a "lowest price guarantee", which means that when you book with us you can be assured that you are getting the lowest prices on airport parking. Our good relationship with our parking providers and our 0% commission fee means that you will get the same price or better on parking as you would by booking through parking providers directly. This means you can book with confidence on ParkCare knowing that you have got the lowest price on parking.

Question 13

How can I make changes to my booking, such as arrival time or license plate number?

Accepted Answer

You can make changes to your booking up to 48 hours before the start date and time of your reservation. This can be done in your customer account. If you wish to make changes within 48 hours of your booking, you will have to contact the parking provider directly. Contact details of the parking provider can be found in the booking confirmation. Please note that if you make changes to your arrival time, this can cause changes to the price. If the stay is shortened the price will stay the same, however, if it is extended a supplement will have to be paid.